Exchange and return policy
1. Return Conditions:
Products may be returned within 3 days of receiving the order if there is a manufacturing defect.
The product must be unused and in its original condition, with all accessories and packaging.
2. Exchange Conditions:
The customer has the right to exchange the product within 7 days of receiving it, provided it is unused and in its original condition.
The customer bears the shipping costs if the exchange is not due to a store error.
3. Return and Exchange Steps:
Contact us via [email [email protected] / phone number +966125541388].
Send photos showing the problem with the product (if there is a manufacturing defect).
The order will be processed within 5-7 business days after receiving the product.
Order Policy
1. Order Confirmation:
All orders are confirmed after payment is completed, and a confirmation will be sent via email or text message.
2. Order Processing and Shipping Time:
Orders take 1 to 3 business days to process before shipping.
Delivery time depends on the selected shipping company and the customer's address.
3. Order Cancellation:
Orders can be canceled before shipping by contacting customer service.
Orders cannot be canceled after shipping, but you can benefit from our return policy.
4. Shipping and Delivery:
Shipping is done via reliable shipping companies within the Kingdom.
The customer bears the shipping costs, unless an offer includes free shipping.
For any additional inquiries, please contact us via [Contact Information].